Return & Refund

Our Commitment to You

We want every purchase to be a positive experience. If an eligible product does not meet your expectations, you may be able to return it according to the conditions below.

Eligibility

Return requests should be made within the applicable return period following delivery.

Generally, returned products must:

Be unused and in resalable condition
Include original packaging when applicable
Include all relevant parts and accessories
Not be damaged through customer use
Not be identified as final sale or non-returnable

Additional requirements may apply depending on the product.

Starting a Return

Before sending an item back, please ensure that the return has been approved or otherwise meets the applicable return requirements.

Unauthorized or improperly packaged returns may result in processing delays.

Damaged or Defective Products

If an item arrives damaged or appears to have a manufacturing or fulfillment issue, please contact us promptly.

We may request photographs or additional information so the issue can be assessed.

Where appropriate, we may provide a replacement, refund, or another reasonable resolution.

Incorrect Orders

If you receive a product different from the item shown on your order confirmation, please notify us as soon as possible.

After reviewing the situation, we will determine the appropriate solution.

Refunds

Approved refunds are normally issued to the original payment method.

Once a return has been inspected and approved, processing may require additional time depending on the payment provider.

Your bank or card issuer may also require additional time before the funds become available.

Return Shipping

Unless the return is caused by an incorrect, damaged, or defective product, return shipping expenses may be the customer's responsibility.

Original delivery charges may also be excluded from refunds.

Exchanges

Exchanges may be available for eligible products when replacement inventory is available.

If an exchange cannot be completed, an alternative resolution may be provided.

Exclusions

Some products may not qualify for standard returns because of product type, customization, hygiene requirements, clearance status, or other applicable restrictions.